Virtual COO

My Role as a Virtual COO

I work with clients across many sectors to bring clarity, systems thinking, and delivery expertise without the overhead of a full-time hire. With many years of experience leading global operations in the fintech sector, I offer practical insight into scale, compliance, and cross-functional execution.

What I Do

• Strategic Operations & Delivery Design
  I translate vision into actionable plans, aligning daily operations with long-term goals.
  I build scalable systems for finance, HR, service delivery, and client experience.
• Customer Journey & Experience Mapping
  I design intuitive onboarding flows, service pathways, and feedback loops.
  I ensure every touchpoint reflects the brand’s values and supports client confidence.
• Relationship Management & Team Alignment
  I foster collaborative environments that support trust, accountability, and shared purpose.
  I guide teams through transitions with structured communication and clear roles.
• Tools Auditing & Systems Analysis
  I evaluate existing platforms, CRMs, and workflows for effectiveness and integration.
  I recommend and implement tools that simplify operations and enhance visibility.
• Governance & Compliance
  I support boards and leadership teams with risk oversight and strategic planning.
  I ensure operational decisions align with mission, values, and legal obligations.

Credentials That Shape My Approach

• ICF ACC Systemic Coach
  I bring deep listening, systems awareness, and coaching mastery to leadership development and team dynamics.
• PMP® Project Management Professional
  I deliver structured, results-driven project execution across sectors.
• Agile Chief Product Owner
  I lead with agility, prioritizing value delivery, stakeholder alignment, and iterative improvement.

How I Work

• Hybrid & Flexible Delivery
  I work remotely and locally, adapting to client needs across industries and organizational sizes.
  I offer packages, retainers, and project-based engagements.
• Empowerment Through Clarity
  I don’t just fix problems—I build capacity.
  My clients leave with tools, confidence, and a roadmap they can own.

Book Now (button at top of screen) for a free 20 minute Discovery Call with me to see if we can work together.